Privacy Policy
At Nationwide Heavy Equipment Exchange (NHEX), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website webuytrucksandplant.co.uk or contact us directly.
1. Information We Collect
We may collect and process the following information:
- Personal details – name, email address, phone number, and company information when you fill in our contact or valuation forms.
- Vehicle details – information about the truck, van, plant machinery, caravan, or other vehicle you are looking to sell.
- Technical data – IP address, browser type, and browsing behaviour when you visit our website.
2. How We Use Your Information
Your information is used for the following purposes:
- To provide you with a free vehicle valuation and respond to your enquiries.
- To arrange collection and payment for vehicles we purchase.
- To improve our website, services, and customer experience.
- To comply with legal and regulatory obligations.
3. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contractual necessity – to provide valuations, offers, and complete purchases.
- Consent – when you choose to contact us or provide details via forms.
- Legitimate interests – to improve our services and communicate relevant updates.
- Legal obligation – to comply with tax, accounting, and anti-fraud laws.
4. How We Share Your Information
We do not sell your personal data. We may share it only with:
- Trusted third-party service providers (e.g. payment processors, IT support) where necessary.
- Government bodies or regulators if legally required.
5. Data Retention
We keep your data only as long as necessary to fulfil the purposes outlined above or to comply with legal obligations. Vehicle transaction records may be retained for accounting and compliance purposes.
6. Data Security
We take appropriate technical and organisational measures to safeguard your personal information from loss, misuse, or unauthorised access.
7. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of your data.
- Object to processing or request restriction of processing.
- Request data portability where applicable.
To exercise any of these rights, please contact us at
8. Cookies
Our website may use cookies to improve user experience and track website performance. You can manage or disable cookies in your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Nationwide Heavy Equipment Exchange (NHEX)
New Oak Farm, Hardwicke Lane
Chertsey, Surrey, KT16 0AA
Tel: +44 7446 900842
Email:
11. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date of the last update shown below.
Last updated: September 2025